Role: UX Researcher and Designer
While I wasn't the leading designer on the project, (I designed the sign in screen), I was heavily involved with the design process including the research, storyboarding and prototyping.
As pet owners, we defined our problem space around the fact that Americans were projected to spend 6.11 billion dollars on services like grooming and boarding in 2017 alone (APPA.org). We want to provide an app that allows users to check the status of their pets while offering other features that we don't see in pet apps today.
After choosing the type of application we wanted to work on, we decided to kick-off our research by sending a survey to pet owners asking them what they want to see.
We gathered from the survey that our users would like to see the following:
Round 1 Low Fidelity Prototype
For our first round of testing, we chose to use a hand-sketched interactive prototype. We did this because we wanted a fast way to integrate our Vanilla sketches, as well as results from our survey. After hand sketching the screens, we used InVision to make the displays interactive. As a team, we created a script to use for our first round of testing. This allowed us each to conduct testing on our own while staying consistent with other teammates. It also allowed us to make sure that every feature and link in the app was functioning correctly.
Based on our testing in our first round, we found that users were able to perform some tasks efficiently, while other tasks proved to be more difficult. All of our participants said that they would use an app like this. None of the users had any problems navigating back to the main screen after completing each task. The most straightforward task for all of the users to finish was the first task, “Watch or view your dog.” Overall, users were able to complete most of the tasks. However, there were some tasks that the users were not able to complete. None of the users could figure out how to “view the indoor area,” which was accessible by clicking the “more options” menu. The “more options” menu was indicated by three dots [...] in the bottom right corner of the screen. Because of this feedback, we took out all “more options” menus indicated by three dots [...] in the next round of prototypes. Users also had issues reading the screens, which is why for next round we used digital screen rather than hand-drawn screens.
Round 2 High Fidelity Prototype